Return and Refund

1. Order Processing

All orders are processed within [Processing Time] business days (excluding weekends and public holidays).

Orders placed after [Cut-off Time] will be processed the next business day.

You will receive an order confirmation email once your order has been successfully placed.

2. Shipping Methods & Delivery Time

We offer the following shipping
options:

Standard Shipping:
Estimated delivery within [X] to [Y] business days.

Express Shipping:
Estimated delivery within [X] business days.

International Shipping: Estimated delivery times vary by destination. Customs processing may cause additional delays.

3. Shipping Fees

Shipping costs are calculated at checkout based on the shipping method and delivery location.

Free shipping may be available for orders above [Minimum Order Amount].

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can track your order on our website or the carrier's website.

5. Delivery Issues & Delays

We are not responsible for shipping delays caused by couriers, customs clearance, or unforeseen circumstances (e.g., weather, strikes, or natural disasters).

If your package is delayed beyond the estimated time, please contact us for assistance.

6. Damaged or Lost Shipments

If your package is lost or arrives damaged, please contact us immediately.

If a package is marked as "delivered" but not received, check with your neighbors or local post office before reaching out to us.

7. Customs & Import Duties

International orders may be subject to customs duties, import taxes, and clearance fees. These charges are the responsibility of the customer.

We are not liable for any delays caused by customs clearance.

8. Incorrect Shipping Address

Ensure your shipping address is correct before placing an order.

If an incorrect address is provided, we are not responsible for failed deliveries. Additional charges may apply for re-shipping.